Help with computer

I have a new laptop which is wonderful........
except I cannot load my embroidery software.
I am posting a picture of my screen with error in the hope
that someone out there might be able to help me.


This screen pops up after the restart and request that I insert the dongle.

It is verifying the security device in the background but in the
forefront shows an error as follows:
"DATAGATHER
Can not find or run command"
I have to cancel the installation.
My technician says he has never encountered this error.

Please someone help!!

Susan