Help with computer

I have a new laptop which is wonderful........
except I cannot load my embroidery software.
I am posting a picture of my screen with error in the hope
that someone out there might be able to help me.


This screen pops up after the restart and request that I insert the dongle.

It is verifying the security device in the background but in the
forefront shows an error as follows:
"DATAGATHER
Can not find or run command"
I have to cancel the installation.
My technician says he has never encountered this error.

Please someone help!!

Susan

Up and running

The reason for no posts is ...........

a new computer!
My design wall is almost empty except for one lonely Sunbonnet Cathryn!

The sunbonnets have all their borders on and I have run out of fabric.

The signature blocks also need more blue,
so a quick trip to Hillcrest and Westville is necessary.
I am hoping to go on Thursday

Until next week
Happy sewing
Susan